Rebook a cancelled tour in clicks — not a full afternoon.
TravelCS cuts rebooking workload by over 75%, answers guest questions in seconds and ends the repetitive back-and-forth — so your team can run tours, not chase messages.
- 75%+ less rebooking work
- Replies in seconds
- You approve everything
Hi! Do you pick us up from our hotel for tonight's sunset cruise?
How much time is rebooking costing you?
One weather call doesn't just cancel a tour — it kicks off hours of manual work for your team. Here's what really happens after the wind picks up:
Identify affected bookings
Pull every guest on tomorrow's cancelled tour — across email, WhatsApp and your booking system.
Contact each guest
One-by-one, in their language, before they hear about the weather from someone else.
Suggest alternatives
Find the next available slot that fits their group size and dates.
Update calendars
Move bookings, free up slots, keep your crew schedule in sync.
Send confirmations
New times, new meeting points, new instructions — without typos.
Handle follow-up questions
“Where do I park?” “Is it kid-friendly?” “Can I get a refund instead?” — for hours after.
TravelCS handles Rebookings — identifying impacted guests, drafting personalised messages, and tracking answers. Your team approves and moves on.
Get my hours backFinally, a system that understands tourism
Generic helpdesks don't know what a meeting point is, or that 4m swell means you're not sailing tomorrow. TravelCS does.
Weather cancellations
One click rebooks an entire tour and notifies every guest in their language.
Real availability
Knows your seasonal schedule, crew rotation and which boats run which routes.
Meeting points
Sends correct directions, parking notes and dock numbers — never the wrong harbour again.
Tour changes
Route swaps, duration changes, group splits — handled without retyping a thing.
Cancellation policies
Your refund rules applied consistently, every time, without your team having to remember them.
Multi-language guests
Reply to English, German, French, Spanish, Italian guests in their language — automatically.
You stay in control
Nothing goes to a guest without your team's OK. Start in full approval mode where every reply, rebooking and refund needs one click. As you build trust, hand over the routine stuff — meeting-point questions, parking, opening hours — and keep approving the decisions that matter.
- Approve every message before it's sent — by default.
- Gradually auto-send categories you trust (FAQs, confirmations).
- Refunds, complaints and edge cases always route to a human.
- Turn automation off in one click during high-stakes weeks.
Built by people who know the industry
TravelCS was built by operators with real maritime and tourism experience — people who've personally cancelled a sunset cruise at 6am, called twelve guests in three languages, and rebuilt a week's calendar from scratch. We didn't read about your problems in a research report. We've lived them.
Spend less time solving problems, more time on growth.
Try TravelCS free for 7 days on your own tours. We'll learn your experiences, policies and meeting points — you stay in control of every message.